Full Legal Agreement

Last updated: May 25, 2018

Agreement Between User and ProudPaw.com (Ecommerce Of Stockholm AB)

The following terms and conditions (the “Terms”, “Agreement”) govern your use of this site (the “Site”) operated by Ecommerce Of Stockholm AB (“we”, “us”, “our”) and the services (the “Services”) and products (the “Products”,”ID-tag(s)”, “ProudPaw”) provided on or though the Site that are legally binding on you. If you do not agree with any of these terms, do not access or otherwise use or purchase the products offered on the Site. By clicking on the “Accept” button, or by using the site and/or purchasing the products offered on the Site, it shall be deemed to be your agreement to abide by all of the terms and conditions set in this Agreement. By using the site, you are also agreeing that you are over the age of 18 and therefore able to be legally bound under the these terms.

1. Changes to these Terms and Conditions

These terms and conditions may be updated or changed at anytime without notice based on company updates and customer requirements and needs. You are encouraged to review this agreement for every purchase you make using this site. It is your responsibility to be aware of changes of this website.

2. Disclaimers

If you choose to attach the tag to your pet’s collar, it is your responsibility to make sure that the tag is out of your pets reach and cannot be chewed by your pet. It is your responsibility to make sure that your pet does not get hurt by the tag and does not eat, chew, or choke on the tag. We are not responsible for any damages caused by the tags to any person or animal.

ProudPaw products are customized by you and you may use the pet ID tag item as a pet identification tag. If your pet gets lost, anyone who finds it will know the proper owner to return it to. We are not responsible for what anyone who collects information does with it or does if they find your pet. If your pet gets lost, and someone finds your pet and collects your information from the tag, you understand that we are not responsible for what that person does with this information. Furthermore, we are not responsible for what you or anyone chooses to do with the products.

ProudPaws pet ID tag are not official identification items and are not recognized by any official licensing organisation or government.  The pet ID tag is not an official travel document or identification and does not certify the identity of any animal. ProudPaw products are not official legal registrations or certification for  therapy or service animals and are not recognized in any country by any official government organization.

We will only accept human pictures for our customized phone cases, but not for our pet ID tags. Any orders for pet ID tags with human pictures will be cancelled and refunded.

Our Customized Phone Cases gives some protection for your phone, but we have no guarantee what so ever that your phone will not get damaged if you drop your phone, your phone gets water damaged or in any other way breaks. When purchasing a Phone Case from ProudPaw you understand that we are not responsible if your phone is damages, gets scratched, the glas breaks when using or not using our Phone Case.

You agree to defend, indemnify and hold us harmless and our directors, employees, subsidiaries, agents, licensors, managers, and contractors against any and all claims, damages, obligations, losses, liabilities, costs or debts, and expenses(including but not limited to attorney’s fees) arising of (i) your use of and access to the Service, including any data or content transmitted by you; (ii) your violation of any term of this Agreement; (iii) your violation of any applicable law, rule or regulation; (v) or any claim or damages that arise as a result of purchasing and/or using our products.

ProudPaw reserves the right and full discretion to cancel and refund any orders for any reason.

3. Warranty

When purchasing a ProudPaw pet ID tag product, you can choose to ad a life-time warranty. This means that if your product is damaged within the limitations in this section of this agreement, we will send you a new product free of charge. We guarantee to uphold the ProudPaw life-time warranty only while Ecommerce Of Stockholm AB is in business and able to provide this service.

Your ProudPaw product warranty is covered under the following conditions and limitations if:

The pet ID tag is damaged when you received it. The product is badly scratched or chewed.

The ProudPaw pet ID tag product warranty is not covered if you have damaged it on purpose. Such as, but not limited to, cutting, scratching, snapping it with anything sharp, tearing or purposefully putting the product under extreme conditions.

When purchasing a ProudPaw Phone Case product, you can choose to ad a life-time warranty. This means that if your product is damaged within the limitations in this section of this agreement, we will send you a new product free of charge. We guarantee to uphold the ProudPaw life-time warranty only while Ecommerce Of Stockholm AB is in business and able to provide this service.

Your ProudPaw product warranty is covered under the following conditions and limitations if

The phone case is damaged when you received i. The phone case is badly scratched or the metal plate gets detached form the plastic cover.

The ProudPaw phone case product warranty is not covered if you have damaged it on purpose. Such as, but not limited to, cutting, scratching it with anything sharp, bending the phone case, tearing or purposefully putting the product under extreme conditions.

If your warranty for the pet ID tag or phone case is covered as mentioned above, contact us and include the following information:

A picture of the product that clearly shows the damage, a email of your invoice which you received with your product purchase

4. Return Policy

When purchasning a ProudPaw product, you have a 30-day full refund of your product. If you are unhappy with your product within 30-days, please contact us. To receive your refund, you will have to send us the product. Once we receive the product, we will refund you the entire sum of your order.

5. Privacy

We care about your privacy and this section applies to the proudpaw.com site and governs the service’s data collection and usage. By using the site you consent to the data practices described below.

Collection and Use of your Personal Information

We will collect information that is identifiable (“Personal Information”) such as your name, address, e-mail address, and phone number for the purpose of billing and delivering the products to you.

All information on our pet ID-tags are optional. The information you provide about your pet will be collect so that we can create your customized ProudPaw products and so that we can send you a new tag if you should need one if you ad the life-time warranty. We only collect the information that are stated on the ID-tag and could be: your pets name, address, phone number, breed, date of birth, fur, color, gender and weight, additional information on the back of the tag and picture, but only when you provide it to us, all information on the pet ID-tag is optional.

We collect anonymous information about your computer which can include your IP address, browser type, domain names, and access times. This information is used to provide us with general statistics regarding the use of the ProudPaw site and to provide quality of service. We use technologies for advertising purposes. And they are used for things like: Personalized ads, to limit how many times you see an ad, to understand usage via Google Analytics, to understand how you got to ProudPaw.com.

We do not store any credit card information. Your payment is processed through PayPal Inc. or Stripe, Inc. and will be used according to their Privacy Policy and Terms of Use.

We do not sell, rent or lease our customer lists or private data to any third parties.

We will disclose your personal information, without notice, only if required to do so by the law or to:(i) protect and decent the rights or property of Ecommerce Of Stockholm AB; or, (ii) under demanding circumstances to protect the personal safety of other customers of Ecommerce of Stockholm AB or the public.

We save personal information (delivery address, email, info you provided on the tag) as long as they are needed to maintain a continuous customer relationship and for the purpose of collecting the data to create your product. As well if you need to use your lifetime warranty. If you wish to remove your information, please contact us team@proudpaw.com.

Use of Upload Care for Image Editing

We use uploadcare.com in order to provide you with a higher quality of service. When you upload an image, it will be temporarily stored on UploadCare servers. While these images are stored on the Upload Care servers, they will be subjected according to UploadCare’s Privacy Policy and Terms of Use.

Use of Cookies, pixels and recordings

The website ProudPaw.com uses “cookies” to help you customize and facilitate your online experience. Cookies are text files that are placed on your computer by a webpage server in order to tell a server’s specific information about you returning to the web server. For example when you type in your billing and shipping information the computer remember this information for you so that you do not have to enter this information every time. You can change the setting in your web browser to disable and delete your cookies.

We use technology, such as cookies to customize content and advertising, and analyze traffic to the site.

We use Facebook Pixels to analyze the use of our website and to customize content and advertising. By continuing, you agree to accept cookies and pixels on all ProudPaw websites.

We sometimes use recordnings like Hojar to help us understand the use of our website. We can not see privat information for example credit card information.

By continuing, you agree to accept cookies, pixels and recordings on all ProudPaw websites.

Security of your Personal Information

We take great care in the process of securing your personal information from unauthorized access, use or disclosure. All of the personal information and pictures that are provided to us by you are stored in a secure server that is protected from unauthorized access, use or disclosure. Any personal information (such as a credit card number) transmitted to other websites through the ProudPaw Site is protected through the use of encryption such as the Secure Socket Layer (SSL) protocol.